Privacy policy.

The type of personal information we collect

We currently collect and process the following information:

  • Names

  • Contact details – for example telephone number, email address, home address.

  • Demographic information, preferences and interests (often as part of the Client Brief)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you because you have contacted us to enquire about our services or work.

We use the information that you have given us in order to contact you, quote for prospective work you have enquired about and undertake that work if instructed by you.

We may share contact information with third parties (for example Surveyors for surveying quotes, landscapers for tendering or plant nurseries to fulfil orders) but only after your instruction.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • We are required to deliver a contractual service.

  • We have been asked to do something before entering into a contract (e.g. provide information about our work or provide a quote).

How we store your personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect. 

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other PRIVACY POLICY website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • Your right to object – you have the right to object to the processing of your personal data in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@hartgardendesign.co.uk if you wish to make a request.

 How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@hartgardendesign.co.uk.

 You can also complain to the ICO if you are unhappy with how we have used your data.